FAQs

PAYMENTS AND PRIVACY

  1. All credit cards are accepted for payment.

  2. Afterpay is also accepted for your convenience.

  3. Your personal information is kept strictly confidential.

SHIPPING

  1. Free ground shipping for all orders over $50.

  2. Flat shipping rate of $5 for orders under $50.

  3. Allow 5-7 days for delivery.

  4. Shipping within USA only at this time.

LOCAL DELIVERY

  1. For orders over $50, upon checkout, you can choose local delivery for a flat rate of $5.

  2. Delivery locations are within a 5-7 mile radius of Montclair, New Jersey - Bloomfield, West Orange, Orange, East Orange, Verona, Clifton and Cedar Grove.

  3. Once order is placed, expect delivery to the address provided within 3 days.

  4. Email jean@jw1lovedesigns.com for any questions or with specific details.

RETURN POLICY

  1. We pride ourselves on our craftsmanship and your satisfaction, however, all items are final sale.

  2. We may make exceptions but it is not guaranteed.

  3. If there should be repairable damage to a piece, at no fault of customer, we will discuss options for repair or replacement, if possible.

  4. Email jean@jw1lovedesigns.com for any questions or with specific details.

JEWELRY CARE

  1. Our items are handmade and delicate. Handle with care.

  2. Please limit contact with water, chemicals, etc.

  3. Items can be gently wiped down with a soft cloth.

  4. Store them neatly in a safe space.

  5. Enjoy your beautiful designs!